Careers

Director of Special Accounts & Collections

Position Overview

Under general supervision, The Director of Special Accounts will direct and manage the daily operations of our collections department and fraud recovery. This candidate will lead/supervise multiple staff members, maintain and develop our vendor, collection agency, government agencies, and attorney relationships, manage reporting requirements and ensure compliance with all appropriate collection laws and regulations.

Essential duties and responsibilities:

•Present professionalism and teamwork, courteous and friendly attitude towards members, employees, and co-workers

•Manages daily collections activities of all Collections Department personnel to ensure we are maintaining appropriate delinquency ratios and maximizing our opportunities for collections/recoveries

•Manages daily fraud mitigation work and recovery agent work being performed by HCU

•Responsible for identifying and coaching collections/fraud recovery staff to ensure excellence in member service and performance

•Will be instrumental in the maintenance, development and implementation of all of our necessary collections/recovery work goals and expectations

•Works to ensure our Collections Policy and Procedures Manual is current, relevant to HCU and is updated to ongoing “Best Practices” in our industry and is compliant with the ever-changing legal landscape in the collections environment

•Reviews and manages Charge-Off activities at acceptable operating levels

•Must have working and specialized knowledge in collection law to ensure our collection actions are in full compliance with all Federal and State laws regarding collections – including but not limited to the FDCPA, SCRA, FCRA and Bankruptcy Law

•Manages all vendor relationships including our collection attorneys, collections agencies, repossession agents and auction representatives

•Works with our third-party legal counsel to ensure we are able to implement maximum collection actions on deceased accounts, bankruptcies and court actions

•Will work toward developing and approving of member loan workout plans, loan restructures, member need assessments and all avenues of collection work for the ultimate payment, recovery and resolution of our loan balances

•Responds and works with our members regarding complaints and any concerns that arise within the framework of our collection activities

•Responsible for the work with law enforcement, governmental agencies, and attorneys seeking documentation for criminal, fraudulent, or any other legitimate reason

•Prepares and reviews daily, weekly, monthly, quarterly and annual collection financial and statistical reports specific to the industry and the collection environment – will make leadership recommendations based upon these stated goals/reports

•Must be familiar and stay current with all State and Federal laws and regulations – training will be provided as requested/necessary

Read the complete job description.

Director of Special Accounts & Collections position will be located at one of our Shawnee Square branch..

Please apply using the career application button.

Full-Time Teller

Position Overview

Under the immediate supervision of Senior Teller and Office Manager. Work assignments are accomplished in accordance with established procedures and problems encountered are directed to the immediate supervisor. Accuracy of Teller duties are checked daily by the supervisor through control procedures for balancing cash with receipt and disbursement documents.

Read the complete job description.

Full-Time Teller positions will be located at one of our five convenient branches.

Please apply using the career application button.

Financial Services Representative

Position Overview

Under immediate supervision, will serve as a Financial Services Representative under the direction of the Branch Manager. Work assignments are accomplished in accordance with established policies and procedures and problems encountered are directed to immediate supervisor. Accuracy of duties is checked daily by supervisor through control

Essential duties and responsibilities:

•Must present professionalism and a high level of respect in all job duties. Must have a courteousand friendly attitude with members, supervisors, and co-workers is required.

•Position will serve to assist and support FSR staff and may serve as back-up to the existing Branch Manager for financial and member services matters.

•Demonstrated success and sound judgement with HCU principles, support and analytical skills are required.

•Completes all data forms and enters indicative information into computer system for opening member accounts and taking loan requests.

•Required to receive members in person and over the telephone for loan applications, balances, transfers, researching accounts and consultation as needed. Responsible for changing, adding, and deleting names on accounts and for completing all applicable forms.

•Presents loan application for approval either thru the lending matrix system or by making credit decisions within existing loan policy manual. Issues loan upon approval of the application and completion of necessary loan documents and supporting information.

•Requires understanding of the teller and front office cash services environment. Must be able to serve as Head Teller and maintain accurate and appropriate vault cash/traveler check inventory records. Must be familiar with Teller Operations Policy Statement and Cash and Currency Operations Policy Statement.

•Must be able to check processing decisions and approve, hold or deny checks for teller operations. Must be familiar with and be able to apply Check Cashing Policy Statement.

•May be required to have a cash drawer and perform teller duties when necessary. May be required to perform maintenance on VISA and ATM accounts. Must have an understanding of the plastic card operating environment for proper member service.

•Assist in issuing TDI forms, taking stop payment orders, and wire transfers. Controls entry to safety deposit boxes. Responsible for sign-up on direct deposit and ACH entries. Performs maintenance on closed accounts on a daily basis.

•Must be able to appropriately communicate, process and resolve member problems and complaints in a timely manner.

•Ensures that the Branch image is favorable, reflecting a sound and secure financial institution that employs prudent housekeeping procedures, safety measures, and provides a pleasant atmosphere for members, including privacy, confidentiality, and ease of use.

•May be required to travel to other branch offices, as needed.

•Other duties as assigned by direct manager or senior level staff, as determined by fluctuating business needs.

Read the complete job description.

Financial Services Representative position will be located at one of our Chillicothe branches..

Please apply using the career application button.